Busy is a Four Letter Word Anyone who is anyone that has spent time in a repair shop knows four letter words.  I’m going to talk about the worst one.......
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Selecting and Retaining Good Employees COLUMN: Most independent tire dealers get into the tire and automotive service business because they enjoy fixing vehicles or selling things. Many probably started working......
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Productivity vs Tension. There is a methodology to balancing tension and stress.  Some tension is productive.  It creates motivation and therefore productivity.  Stress drains it.  2020 was a good case......
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We often don’t point out the things our employees do right, and we should actively try and do better.  MUCH better. COLUMN: It’s easy writing articles about what’s wrong with......
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Benchmarks are not a myth.  Some people are currently offering advice that they are too hard may try to make you feel bad.  While scrutiny is welcome of any over-broad......
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There’s a new brand of customers.  And they are hard to deal with as their value proposition doesn’t work.  At all.   COLUMN: The industry is changing. It seems I......
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A fable about managing employees COLUMN: A scorpion asks a frog to carry it across a river. The frog hesitates, afraid of being stung, but the scorpion argues that if......
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Selling your tire business At some point, every tire dealer is going to have to decide to sell their business.  It may be to a relative, a local competitor, or......
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Managing your time: Time vampires aren’t out for blood, they are out for your attention and time.  There is only so much time in the day, and leaders must learn......
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Setting your prices correctly: How to know when it’s past time to increase your prices.  Helpful tips to improve your customer expectations. COLUMN: This industry is in full-blown transition mode.......
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