As owners, most started out in the business learning the ropes from either their mom and dad, granddad, or a larger tire industry corporation. Then they bought the business from family or struck out on their own. It is usually a small shop, and the owner spends the first few months being CEO, janitor, part time mechanic, head of HR, and every other job there is to do.

After a few years of not collecting a paycheck, the business starts to make some money. And then it starts to grow. Hire a few techs, a few sales people, and some office personnel. The thing is, the owner many times still continues to dabble in all the work instead of managing it. This presents a problem. The owner becomes the de facto source for solving all the shop’s problems. And once the store hits about a million in sales, this puts an ungodly amount of pressure on the owner to be everywhere, at all times. It’s an impossible scenario. Can’t take a day off, can’t take a vacation, can’t catch a break.

What’s missing? Well, for a short column, we can boil it down to two major areas. Read More…