Don’t Always Do What the Customer Asks You read that headline right. The customer is most definitely not always right — in the automotive retail space, at least. Most customers......

Busy is a Four Letter Word Anyone who is anyone that has spent time in a repair shop knows four letter words.  I’m going to talk about the worst one.......

Selecting and Retaining Good Employees COLUMN: Most independent tire dealers get into the tire and automotive service business because they enjoy fixing vehicles or selling things. Many probably started working......

Productivity vs Tension. There is a methodology to balancing tension and stress.  Some tension is productive.  It creates motivation and therefore productivity.  Stress drains it.  2020 was a good case......

We often don’t point out the things our employees do right, and we should actively try and do better.  MUCH better. COLUMN: It’s easy writing articles about what’s wrong with......

Benchmarks are not a myth.  Some people are currently offering advice that they are too hard may try to make you feel bad.  While scrutiny is welcome of any over-broad......

There’s a new brand of customers.  And they are hard to deal with as their value proposition doesn’t work.  At all.   COLUMN: The industry is changing. It seems I......

A fable about managing employees COLUMN: A scorpion asks a frog to carry it across a river. The frog hesitates, afraid of being stung, but the scorpion argues that if......

Selling your tire business At some point, every tire dealer is going to have to decide to sell their business.  It may be to a relative, a local competitor, or......

Managing your time: Time vampires aren’t out for blood, they are out for your attention and time.  There is only so much time in the day, and leaders must learn......