Posts filed under: Uncategorized

Busy is a Four Letter Word Anyone who is anyone that has spent time in a repair shop knows four letter words.  I’m going to talk about the worst one. COLUMN: “I can’t understand why there is no profit, we...
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Selecting and Retaining Good Employees COLUMN: Most independent tire dealers get into the tire and automotive service business because they enjoy fixing vehicles or selling things. Many probably started working for a larger chain or their father/mother/grandparents and got pretty...
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Productivity vs Tension. There is a methodology to balancing tension and stress.  Some tension is productive.  It creates motivation and therefore productivity.  Stress drains it.  2020 was a good case study on the two. COLUMN: It is safe to say...
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We often don’t point out the things our employees do right, and we should actively try and do better.  MUCH better. COLUMN: It’s easy writing articles about what’s wrong with the tire and service industry. It comes naturally to most...
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Benchmarks are not a myth.  Some people are currently offering advice that they are too hard may try to make you feel bad.  While scrutiny is welcome of any over-broad or misapplied benchmarks, they still serve a major purpose in...
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There’s a new brand of customers.  And they are hard to deal with as their value proposition doesn’t work.  At all.   COLUMN: The industry is changing. It seems I write that almost every month. There are many areas of...
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A fable about managing employees COLUMN: A scorpion asks a frog to carry it across a river. The frog hesitates, afraid of being stung, but the scorpion argues that if it did so, they would both drown. Considering this, the...
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Selling your tire business At some point, every tire dealer is going to have to decide to sell their business.  It may be to a relative, a local competitor, or a big chain.  And to do it right means you...
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Managing your time: Time vampires aren’t out for blood, they are out for your attention and time.  There is only so much time in the day, and leaders must learn the best strategies to be efficient with their own time. ...
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Setting your prices correctly: How to know when it’s past time to increase your prices.  Helpful tips to improve your customer expectations. COLUMN: This industry is in full-blown transition mode. The talent, the landscape, even the customer base are changing....
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